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Frequently Asked Questions Prepaid Electrciity

One of the biggest advantages for you on this website is that we are not only experts in finding ways to save on energy, but we also worked as a call center too. This means that we are in constant contact with Texas electricity customers. With 12 years of experience, we can say that we have seen and heard it all. Here are the most common questions our electricity customers ask. Feel free to contact us to resolve any issue or question.

Q: How long it takes to connect a new electricity service?
A: Usually takes 2 hours to connect and electricity service, we have seen many cases that in a matter of 30 minutes, the power is on. However, there are exceptions. In some cases, the account and address need further review, more human interaction to complete an order. 

Q: What is the information required for a prepaid energy service?

A: It's very simple; name, address, email, date of birth. 

Q: Is it really no deposit required to start electricity service?
A: Indeed, it is. The money paid is to buy energy (kilowatts) in advance. It is like buying credits for electricity that you will use in future days.

Q: How does prepaid electricity billing work?
A: You will not receive a bill on the mail, all is digital. You will receive a text or email notification which states your daily energy usage, account balance, etc.

Q: How competitive are the kilowatt rates?
A: The energy rates are remarkably like regular postpaid energy plans. For sure lower than free energy plans.


Q: Is it necessary to be locked on a contract?
A: Not at all. Since you are buying the electricity in advance, the electricity is yours, 


Q: What if I want to change to a new electricity company?
A: If you decide to change to a new energy company, and there is money left on the account, we will reimburse the money not used.


Q: Is there a charge to reload the electricity account?
A: If you pay in cash, the retail store will have a convenience fee, usually $2.50. However, if you use a credit or debit card through the automated system, there is no charge to reload your energy account. I strongly recommend setting it up in autopay.


Q: How does the autopay work?
A: You decide when and how much to auto-change your energy account. As an example, you can set it to recharge when your balance reaches $20 and you choose the amount you wish to add to the account.

Q: Is prepaid electricity more expensive than postpaid energy?

A: Prepaid energy rates are extremely competitive, adding the value of knowing your energy usage every day that makes you save more and more energy every day. You can be saving starting from day one. 

Q: What is a SWITCH HOLD?

A: A switch hold is a virtual lock placed on a meter, this is set by the utility ordered by an energy company that has an outstanding bill from a customer. 

Q: What information is needed to start a new energy service?

A: Very simple, your name, address, phone number, and date of birth.

Q: Prepaid electricity runs credit check?

A: Absolutely not. We will never ask for your social security number or driver's license number.


Q: Prepaid electricity is for houses or for apartments only?  

A: Prepaid energy can be connected in houses, apartments, or trailer homes.

Q: What is a SMART METER?

A: AMS or smart meters are placed in most homes and businesses. These meters send the reading to the utility wirelessly, no need for a utility employee to go and do the meter reading manually. We will let you know if your premises have no AMS.

Q: Do you offer FREE NIGHTS or FREE WEEKENDS plans? Why?

A: No. We believe that we need to be straight with our customers. Easy to understand the charges (billing) and easy to manage the energy account. Free energy products are complicated and they are not for everyone. Very few energy customers really know how to manage their free energy plan. Free energy plans are more expensive than they seem.

Q: Why FREE ENERGY plans are more expensive?

A: First, there is no such thing as FREE. If you look closer to the EFL of those plans, you will see that the energy rate at the regular hours, which are the hours that we use energy the most, are very expensive, over 18 cents per kWh. And free energy hours are offered when we use the least amount of energy. 

Q: What is the EFL?

A: Electric Facts Label or EFL is the public document where the energy company states the rates, description, and details of each plan they offer to customers. Quite seldom, customers do not know how to find these documents. This is exactly where it shows how much a customer will be charged for the plan or product they got into. These documents are available for prepaid energy and postpaid energy too.

Q: What appliance uses the most electricity during the summer?​

A: The air conditioner is the appliance that drags the most energy during the summertime. Keeping the house cool takes a lot of electricity. There are ways to help the air conditioner at optimal conditions and functionality. 

Q: Is the electricity cheaper at night?

A: This is a myth, the electricity costs the same during the day or during the night. The energy companies that give free energy plans make the money when the energy is not for free.

Q: Why is better to do laundry at night if the energy costs the same during the day or during the night?

A: This is a matter of helping your A/C to work fewer times. Doung laundry during the day will produce heat and the house will get warm and the A/C will be working constantly, at night, the temperatures are cooler, better to do laundry.